Politique d’expédition

1. Print-on-Demand Production

Purleform creates products on-demand through our printing partner, Gelato.
Because each item is custom-made specifically for your order, we cannot accept returns or exchanges due to buyer’s remorse, wrong size ordered, or change of mind.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, misprinted, or defective, Purleform will fully replace it at no cost.

To request a replacement:

Please contact us within 30 days of delivery at support@purleform.com
 and include:

  • Order number
  • Description of the issue
  • Clear photos of the product and packaging
  • Once verified with Gelato, we will issue a reprint and reship the item for free.

3. Lost or Not-Delivered Orders

If an order is marked as delivered but not received:

  • First, check with local carriers, neighbors, or your building management.
  • If the package is lost in transit (carrier does not deliver), Purleform will submit a claim to Gelato and provide a replacement shipment.
  • Orders marked as delivered cannot be refunded, but we may assist with a replacement depending on the situation.

4. Customer Errors

  • Purleform cannot offer refunds or replacements for:
  • Wrong size, color, or product ordered
  • Incorrect shipping address provided
  • Customer-uploaded design errors (low resolution, typos, etc.)
  • Since Gelato prints exactly what is ordered, we cannot alter or intercept items once production begins.

5. Cancellations & Changes

Because production starts quickly, we can only cancel or modify orders within 1 hour of purchase.
After that, cancellations or refunds are not possible.

6. Refunds

Refunds are generally not issued, except when:

  • A replacement cannot be provided
  • The order is defective beyond what a reprint will fix
  • Purleform made an error that cannot be corrected
  • Refunds are issued to the original payment method.
  • 7. Returns

As items are created on demand, we do not accept physical returns.
Please do not ship products back to Purleform or to Gelato.

8. Contact

For all issues or questions, contact us at:
📧 support@purleform.com

We aim to respond within 24–48 hours.